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SAP CRM  Online Training

The SAP CRM application is an integrated customer relationship management (CRM) software manufactured by SAP AG that targets business software requirements of midsize and large organizations in all industries and sectors.

SAP CRM functional Online Training:

Good online training offers the best SAP CRM online training with the industry experts as their trainers. All the experienced certified tutors will share their experience, tips and tricks in the SAP CRM Online training course

SAP CRM Functional online training course details:


SAP CRM Functional

SAP New Dimensional – CRM

Overview and Introduction to CRM

Introduction to Net Weaver

General SAP Transactions

Foundation Architecture of my SAP CRM

Overview of CRM server Technology and User Interface

Business Partners

Organizational Model


CRM Base Customizing


Territory Management

Product master

Business Transaction Processing

Activity Management

Partner Processing


CRM Base Customizing



Overview of Pricing in CRM

CRM Billing Overview

CRM Middleware


CRM Interaction Center Win Client


Interaction Center Overview

Architecture landscape

Win Client Profile & Configuring Components

Action Box and alert molder

Interaction center scripting


CRM Sales


Opportunity Management

Copy Control

Quotation and Order Management

Overview Contract Management


CRM Analytics


Introduction to BW

Activating CRM Business content

Introduction to analytics

Data Mining Work Bench

Analysis Process Designer (APD)

Customer analytics (data mining, CL TV)

Marketing analytics (planning, Target group selection, RFM analytics)




Overview of marketing management in my SAP CRM

Marketing and campaign planning

Planning and performing marketing projects

Marketing Calendar

Personalized mail forms

Creating personalized e-mails

Business partner-controlled communication

Segmenting business partners

Marketing attributes

Segment Builder

Creating profiles and target groups

Lead Management

Campaign automation

External List Management