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Siebel Crm

Siebel Crm Online Training

Siebel CRM Systems, Inc. was a software company principally engaged in the design, development, marketing, and support of customer relationship management (CRM) applications. The company was founded by Thomas Siebel and Patricia House in 1993. At first known mainly for its sales force automation products, the company expanded into the broader CRM market. By the late 1990s, Siebel Systems was the dominant CRM vendor, peaking at 45% market share in 2002.

Course : siebel crm 

Siebel crm online training  Courses content

Introduction

  • Siebel Applications
  • Introduction Siebal Application
  • Implementing Siebel Applications
  • Using the Siebel Client
  • Working with Data in the User Interface
  • Comparison of the Siebel CRM versions (7.5/7.7/7.8/8.0)

Architecture and  Software Installation

  • Explplain  the Siebel Architecture
  • How Clients Access Seibel Data
  • How To Installing Siebel software
  • Introducing Server Administration
  • Server Components and Parameters
  • Server configuration and Management

Security 

  • Securing Siebel Access to the Applications
  • Controlling Access to views
  • Controlling Access to Customer Data
  • Creating the Company Structure
  • Controlling Access to Master Data
  • Authenticating Users
  • Understanding object Definitions behind a Siebel Applications
  • Understanding Siebel Tools to Examine Object Definitions
  • Understanding the Siebel Data Model
  • Understanding Business Components
  • Understanding Party Business Components
  • Understanding Business Objects

Configuration

  • The Configuration Process
  •  Managing Object Definitions
  •  Editing and Compiling Object Definitions
  •  Understanding the Physical User Interface
  • Configuring Applets
  • Configuring Applications, Screens and Views
  • Configuring Drilldowns
  • Configuring Business Components and Fields
  • Creating business Components and Fields
  • Configuring Pick Lists
  • Configuring Multi-Value groups
  • Extending the Seibel Database
  • Exploring Integration Strategies 

Enterprise Integration Manager

  • Managing Object Definitions
  • Editing ad Compiling Object Definitions
  • UI Layer Configuration: Web Templates
  • UI Layer Configuration: Applets
  • UI Layer Configuration: Applications, Screens, ad Views
  • UI Layer Configuration: Drilldowns
  • Business Layer Configuration: Joins
  • Business Layer Configuration: Existing Business Components and Fields
  • Business Layer Configuration: new Business Components and Fields
  • Business Layer Configuration: Pick lists
  • Configuring Multi-Value Groups
  • Data Layer Configuration

Workflow manager

  • Understanding Siebel Event models
  • Using Siebel State Model
  • Introducing Siebel Workflow
  • Deploying Workflow Processes
  • Invoking Workflow Processes
  • Understanding Interactive and Long-Running Flows
  • Assignments manager
  • Introducing Assignment Manager
  • Creating Sales Assignment Rules
  • Assignment Manager Configuration
  • Deploying Assignment Manager

Deployment

  • Introducing Application Deployment Manager
  • Deploying Application Customizations

Actuate Reports

  • Introduction about reports Architecture of report server
  • Simple reports
  • Master-child reports
  • Parameterized reports

E-Script

  • Browser script
  • Server script
  • Applet level
  • BC level
  • Application and Business services level

eRoadmap methodology

  • Definition stage
  • Discovery stage
  • Design stage
  • Configure stage
  • Implement
  • Deploy stage